We’ve gathered the questions we’re asked most often, both by guests and by owners. If yours isn’t here, write to us — we’ll get back to you within 24 business hours.
Check-in is from 15:00. Check-out is by 11:00. If you arrive earlier, you can drop off your luggage from 12:00 while your accommodation is being prepared.
Yes, always. We welcome every guest personally, show you around the property and are happy to answer any questions about Palermo and the surrounding area.
Payment is made in full at the time of booking by credit card, directly on the website. There are no partial deposits or on-site payments.
Cancellation is free up to 14 days before arrival. Between 14 and 7 days before, 50% of the total is retained. Within 7 days of arrival (up to 5 days before), the full amount is charged.
Yes, but only at Villa Mondello Vista Mare. Pets are not permitted in the other properties. If you’re unsure about your specific accommodation, contact us before booking.
It depends on availability. Contact us in advance and we’ll see what we can do — it’s not always possible, but when it is we’re happy to accommodate.
A final clean is included in the stay price. Daily cleaning is available on request at an additional cost.
Experiences are not purchased directly: you submit an availability request. We check availability with our guides, drivers and local operators for your requested date and respond within 24 business hours. Payment is only taken after confirmation.
We recommend at least one week before your preferred date, especially in high season. For tours around public holidays and busy weekends, the earlier the better.
Yes, all experiences are private — the group is exclusively yours. No other participants.
Yes, all experiences are available in both Italian and English.
We’ll suggest the next available date. If that doesn’t work for you, nothing is charged.
Yes. If you have specific needs — timing, extra stops, dietary preferences for lunch — include them in your request. We’ll do our best to adapt the experience to your group.
Yes. We provide private transfers between Palermo Falcone Borsellino Airport and your accommodation, by car (2-4 people) or minivan (5-7 people), at any hour.
One way: €60 by car, €80 by minivan. Return: €110 by car. Prices are flat rates per group, not per person.
Go to the Transfer page, enter your flight number, arrival time and destination address. We’ll confirm within a few hours. If your flight is delayed, the driver monitors the updated time and adjusts accordingly.
Yes. We manage apartments, suites and villas in Palermo and along the gulf on behalf of owners — from promotion to cleaning, from monthly reporting to tax management. Full details are on the Owners page.
Listing and copy across the portals and our own site, booking and calendar management, in-person check-in, guest support during the stay, cleaning and linen, routine maintenance, regulatory filings and a monthly statement. The initial photo shoot is at our expense.
We work on commission on bookings: the average across the homes we manage is 18%, set in the mandate according to property type, area and services. There are no set-up fees, neither for the shoot nor for going live.
It depends on area, size and seasonality, and nobody can promise you a figure before seeing the property. At the visit we give you a written estimate with recommended rates and expected income, based on the homes we manage in that area.
Yes, the calendar stays yours. You can block whatever periods you need, whenever you want; telling us a few weeks ahead lets us set rates better across the rest of the season.
Yes. CIN code, Alloggiati Web filings for the police, ISTAT returns, collecting and paying the tourist tax, and the paperwork for the flat-rate tax regime. They are part of the service.
A B&B involves breakfast and regional registration; a holiday home does not. The filings, running costs and type of guest all differ. At the visit we tell you which of the two suits your property.
Yes: you get access to a dedicated area with an up-to-date calendar, bookings and income, and each month you receive the statement as a PDF by email.
An annual, renewable management mandate, with commission, included services and notice period all set out in writing. No multi-year lock-in.
On average fourteen days from signing: photo shoot, copywriting, publication across the channels and the first booking.
The first step is a thirty-minute phone call, no commitment required. We’ll tell you honestly what we think of your property and what returns we’d estimate.
All our properties are in Palermo and along the gulf: some in the historic centre — around Quattro Canti, the Kalsa and Ballarò — others in the coastal areas of Mondello, Sferracavallo, Mazzaforno and Marina di Cinisi.
You can email us at apartmentsinsicily.it@gmail.com, call us on +39 334 276 2077 or send us a WhatsApp message. We respond within 24 business hours.
If your question isn’t here, get in touch: we reply within 24 business hours.
