The management services included in the mandate

The work on a short-let home splits into five areas. All of them are covered by the commission: there is no basic package to top up later.

Marketing

We put the home where people are looking, with photography and copy produced by us and a price that is revised over time.

Photo shoot: Professional, editorial-style photography, at the agency's expense.
Listing creation: We write the listing: description, amenities and house rules.
Distribution across portals: The home joins our collection and the channels we work with, with calendars synced to prevent overbooking.
Description optimisation: The copy is revised over time, based on the questions guests ask and on how the listing performs.
Dynamic pricing: Rates revised by season, demand and local events, with direct bookings given priority.

Day-to-day operations

This is the heaviest part when you manage on your own: messages at all hours, keys to hand over, cleaning to squeeze between a departure and an arrival.

Bookings: One calendar across every channel: confirmations, changes and cancellations are handled by us.
Guest communication: From the first enquiry to the final goodbye, including the questions that arrive at night.
Check-in and check-out: In-person welcome, key handover and a tour of the home and the neighbourhood.
Support during the stay: A dedicated phone line seven days a week for anything the guest needs.
Cleaning coordination: A dedicated cleaning team before every arrival, with linen supplied, laundered and ironed by us.

Maintenance

A rented home wears out faster than a lived-in one. Someone has to notice before the guest does.

Reporting faults: We tell you when something needs fixing, with a cost estimate before we proceed.
Coordinating repairs: A trusted local network — plumber, electrician, gardener, carpenter — responding within 24 hours.
Periodic checks: Checks on the condition of the home and its equipment between stays.

Administration

We handle the filings tied to short-term letting and prepare the paperwork. We do not provide tax advice.

CIN code: Applying for the national identification code and displaying it on the listings.
Alloggiati Web filings: Reporting guests to the police at every arrival.
ISTAT returns: Periodic filing of guest movement data.
Tourist tax: Collected from the guest and paid to the municipality.
Paperwork for the flat-rate tax regime: A summary of the income collected, ready for your tax return.

Reporting

The statement answers one question: is the home earning what we expected? Answering it takes numbers, not impressions.

Booking summary: How many bookings came in, how long they were and from which channel.
Revenue: Gross and net income for the period, with commission shown openly.
Occupancy rate: Nights booked against total nights available.
Average rate: The average nightly price actually collected.
Costs: Costs incurred on the home during the period, line by line.
Periodic statement: A PDF every month, by email, with the transfer on its way.

And what we do not do

We do not provide tax advice and we do not replace your accountant: we prepare the paperwork on income and on the filings tied to short-term letting, and hand it to whoever files your return.

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Marketing

We put the home where people are looking, with photography and copy produced by us and a price that is revised over time.

Photo shoot

Professional, editorial-style photography, at the agency's expense.

Listing creation

We write the listing: description, amenities and house rules.

Distribution across portals

The home joins our collection and the channels we work with, with calendars synced to prevent overbooking.

Description optimisation

The copy is revised over time, based on the questions guests ask and on how the listing performs.

Dynamic pricing

Rates revised by season, demand and local events, with direct bookings given priority.

Day-to-day operations

This is the heaviest part when you manage on your own: messages at all hours, keys to hand over, cleaning to squeeze between a departure and an arrival.

Bookings

One calendar across every channel: confirmations, changes and cancellations are handled by us.

Guest communication

From the first enquiry to the final goodbye, including the questions that arrive at night.

Check-in and check-out

In-person welcome, key handover and a tour of the home and the neighbourhood.

Support during the stay

A dedicated phone line seven days a week for anything the guest needs.

Cleaning coordination

A dedicated cleaning team before every arrival, with linen supplied, laundered and ironed by us.

Maintenance

A rented home wears out faster than a lived-in one. Someone has to notice before the guest does.

Reporting faults

We tell you when something needs fixing, with a cost estimate before we proceed.

Coordinating repairs

A trusted local network — plumber, electrician, gardener, carpenter — responding within 24 hours.

Periodic checks

Checks on the condition of the home and its equipment between stays.

Administration

We handle the filings tied to short-term letting and prepare the paperwork. We do not provide tax advice.

CIN code

Applying for the national identification code and displaying it on the listings.

Alloggiati Web filings

Reporting guests to the police at every arrival.

ISTAT returns

Periodic filing of guest movement data.

Tourist tax

Collected from the guest and paid to the municipality.

Paperwork for the flat-rate tax regime

A summary of the income collected, ready for your tax return.

Reporting

The statement answers one question: is the home earning what we expected? Answering it takes numbers, not impressions.

Booking summary

How many bookings came in, how long they were and from which channel.

Revenue

Gross and net income for the period, with commission shown openly.

Occupancy rate

Nights booked against total nights available.

Average rate

The average nightly price actually collected.

Costs

Costs incurred on the home during the period, line by line.

Periodic statement

A PDF every month, by email, with the transfer on its way.